1. INFORMATION ABOUT US

This website is operated by PS: E-commerce limited and the goods you purchase will be supplied by us. We are registered with the Companies House in the United Kingdom under the number 15903344 and with our registered office at

2nd Floor 168 Shoreditch High Street
London, United Kingdom E1 6RA.
VAT number UK: GB481101527
 

 

You can contact us by email at [email protected] or by phone at +44 20 4600 9617.

2. YOUR PERSONAL DATA

We will use your personal data in accordance with our privacy statement which you can consult here.

3. ORDERS

You may place an order for goods – offered for sale, on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to check your order and correct any input errors until you place your order by clicking on the ‘Order with payment’ button. By clicking on ‘Order with commitment to pay’, your order is submitted.
 
We confirm receipt of your order by sending an automatically generated e-mail accepting your order. This e-mail concludes the contract.
 
The contract covers only those specific goods mentioned in our confirmation e-mail of our acceptance of your order. Please read and check these details in this e-mail to ensure they are correct.
 
If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us at [email protected].
 
The contractual language is English.
 
Where we accept your order, we have a legal obligation to supply goods in accordance with these terms and conditions.
 

4. PRICES AND SHIPPING COSTS

Information on this website relating to prices is subject to change by us without notice. The prices displayed at the time of ordering are those applicable.
 
Occasionally an error may occur and goods may possibly be incorrectly priced. In this case, we are not obliged to deliver the goods (based on this incorrect price).
 
We will either cancel your order and refund the price, or we will contact you asking if you wish to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. If the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon shipment.
 
Unless otherwise stated, all prices include VAT (where applicable) but exclude shipping costs. Shipping costs can be accessed here. These will be notified to you separately before you place your order after which they will also be confirmed by e-mail.
 

5. AVAILABILITY AND DELIVERY

Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of the products on this site. All orders are subject to current availability at all times.
 
We deliver in the United Kingdom. We will deliver the goods you order to the address you give us when you place your order on this site.
 
Delivery will be made on the basis of the information on the product pages after your order has been accepted.
 
We will make reasonable efforts to deliver the goods on the agreed date. If no date is specified, we will deliver the goods within 30 days from the day you placed your order and it was accepted by us.
 
In the event of unforeseen circumstances (e.g. adverse weather conditions, unpredictable delays due to traffic jams, road works, diversions or mechanical failures), we may not be able to deliver the goods within these deadlines and we shall not be liable for any delay or failure to deliver the goods if the delay is caused in whole or in part by such circumstances. In the event that a delivery does not take place, we will work with you to agree an alternative delivery date.

We are also not responsible for any delays in delivery caused by someone not being available to receive delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered because you were not available.

6. PAYMENT

Payment for goods must be made in accordance with the procedure described on the ‘Shipping and Payment’ information page.

7. WITHDRAWAL POLICY

You have the right to withdraw from the contract within a period of 30 days without giving reasons.
 
The withdrawal period shall expire 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
 
To exercise the right of withdrawal, you must inform us via an unequivocal statement (e.g. in writing by post, or e-mail) of your decision to withdraw from the contract. You can use our return page for this purpose, but are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
 

Effects of withdrawal

If you withdraw from the contract, we shall refund you all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the least expensive standard delivery offered by us) without delay and no later than 14 days after we have been informed of your decision to withdraw. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund.
We may wait to refund you until we have received the goods back, or you have proved that you have returned the goods, whichever comes first.
You shall return or hand over the goods to us without delay, but  no later than 30 days from the day on which you communicate the decision to withdraw from the contract. You are on time if you return the goods before the 30-day period has expired.
We will bear the direct costs of the return shipment.
You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
 
Excluded from the right of withdrawal is a consumer purchase that sees the delivery of:
– products manufactured to the consumer’s specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
– products which are not suitable to be returned for reasons of health protection or hygiene and whose seals have been broken after delivery.
 

8. WARRANTY

Without limiting your right of withdrawal under clause 7, you may return the product to us, e.g. if the product is not the product ordered, it is damaged or defective or it is an incorrect quantity delivered.
 
If goods are delivered with visible transport damage, you must report this damage -if possible- immediately to the delivery person and contact us as soon as possible. If you do not complain or do not contact us, this does not affect your legal rights and their enforcement, in particular regarding your legal right to warranty. But you will then help us to enforce our own rights against the freight carrier or transport insurance company.
 
Once we have confirmed the defect or other problem, we will:
 
– provide a full refund
– provide a full refund for damaged or defective goods if this is within a reasonable time after the sale, or
– at your discretion, repair or replace the goods at our expense (including shipping costs) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
 
We will keep you informed about the refund within a reasonable period of time. We usually process the refund request as soon as possible and in any case no later than 30 days after the confirmation via e-mail about the refund for damaged or defective products.
 

9. OWNERSHIP

Purchased products shall remain our property until paid for in full. Once the goods have been delivered to you or a third party designated by you, you shall bear the risk and be liable accordingly.

10. LIABILITY

Unless otherwise explicitly agreed in the following, the statutory regulations on liability for defects shall apply.
 
The above limitations and reduced time limits do not apply to claims based on damage caused by ourselves, our legal representatives or agents:
 
– in case of damage to body, life or health
– in case of intentional or grossly negligent breach of duty and in case of malicious intent
– in case of breach of essential contractual obligations, the fulfilment of which is indispensable for the proper performance of the contract and on the performance of which the other party to the contract may normally rely
– within the scope of a given guarantee, insofar as agreed.
 

11. GENERAL

Should any provision of these General Terms and Conditions be invalid or inadmissible, this shall not limit the effect of the other provisions.
 
We may amend or otherwise edit these Terms and Conditions over time without notice. Please check our website regularly to see which Terms and Conditions currently apply.
 

12. ONLINE DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform for consumers, which you can find at https://ec.europa.eu/consumers/odr/. We voluntarily participate in this dispute resolution procedure.